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Syntrio Customer Success Center

Search our knowledge base and articles, or submit a request.

Finding A User

Once logged in, click on Users|Find and Update Users.

Here, by using the large search field, a search term entered there, will search on:

  • Unique ID
  • First Name
  • Last Name
  • Email Address

You can also use any of the addition Filters (by clicking Add Filter), to look via a specific field.


This will bring up a list of the fields in your system – if you click on the checkbox, this will then put that field, on the main screen, to click on, and open up to search.


Sometimes a user may have been archived, because of an employee ID or username issue, or as a mistake.  In this case, you should also check the same search, under Users|Search Archived Users.

Still can’t find an answer?

Submit a Request and we will get back to you.

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