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Password Related Questions for E10
Issues with passwords can happen, of various types. Here is some information regarding this:
Question: I (or my user) have forgotten their password. How should this be reset?
Answer: Use the “Forgot Password?” link, right below where you enter your password. This will send out an email with a secure link, to change your password. Click on that link, change your password, and then enter your ID and the new password you have created.
Question: When I enter in my user ID, says it doesn’t exist.
Answer: In this case, contact the administrator for your site, who can give you your User ID (normally email address.)
Question: I need to reset passwords for all users. Can this be done?
Answer: This can be done through the normal file update process. Please contact support@syntrio.com, for additional help.
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