As one of the largest chains of discount grocers in the U.S., Save A Lot has hundreds of stores, several distribution centers, and thousands of employees spread across 33 states. When Save A Lot was spun off from its former owner, the company’s management needed to implement several of its own back-office functions, and one of these was a third-party hotline service in which employees could anonymously report incidents of concern related to loss prevention, employee relations, and compliance. It became the job of John Guest, Save A Lot’s senior director, legal and governance, risk and compliance, to find a vendor that could provide such a service to meet his company’s requirements.